Midwest Mobile Mechanic ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.
1. Information We Collect
- Name, phone number, email address, and service location
- Vehicle information (make, model, year, VIN, mileage, description of the issue)
- Any messages or requests submitted through our forms
- Analytics data such as pages visited and device/browser type
2. How We Use Your Information
- To respond to your service requests or questions
- To schedule appointments and send reminders
- To send SMS or email updates (with your consent)
- To process payments
- To improve our website and customer service
3. Sharing Your Information
We do not sell or rent your information. We may share it with trusted third-party providers (e.g., scheduling software, payment processors, CRM systems) only as necessary to fulfill our services.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information may be shared with subcontractors only to support services such as customer service, and only as needed to deliver our services.
4. SMS/Data Consent & Opt-Out
Midwest Mobile Mechanic may send service-related text messages to customers who have expressly opted in to receive SMS communications. These messages may include appointment confirmations, scheduling reminders, service updates, estimate notifications, and responses to customer inquiries.
SMS consent is voluntary and is obtained through an affirmative action, such as selecting an optional, unchecked SMS consent checkbox on our website or service request forms. Simply submitting a form does not automatically constitute consent to receive text messages. Consent to receive SMS messages is not a condition of purchasing our products or services.
Message frequency varies depending on your service requests and interactions with us. Message and data rates may apply.
You may opt out of receiving SMS communications at any time by replying STOP to any message. After opting out, you will no longer receive further SMS messages from that messaging program, except for an applicable confirmation of your opt-out request.
For assistance, reply HELP to any text message or contact Midwest Mobile Mechanic at (507) 322-1161 or [email protected].
5. Data Retention
We retain customer data only as long as necessary to provide services, comply with laws, or resolve disputes.
6. Third-Party Tools Disclosure
We use secure third-party tools (such as scheduling software, CRMs, payment processors, or analytics) to deliver our services efficiently. These tools only receive necessary information and are required to protect your data.
7. Data Security
We use industry-standard measures to protect your personal information. However, no system is completely secure, so we cannot guarantee absolute security.
8. Children's Privacy
Our services are not directed to individuals under 13. We do not knowingly collect data from children.
9. Updates to This Policy
We may update this policy occasionally. The latest version will always be posted on our website.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at: